Internal rules and regulations

Client rules at reception

Clients must provide sufficient and accurate information about their affiliation and identity to the establishment in order to comply with the rules established by the Interior Ministry. Any falsification of these data will be the sole responsibility of the client.

 Client behavior during their stay

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. If so, the Management has the right to request any guest to vacate his/her room or other areas of the hotel. The hotel may refuse to accept the guests who grossly violated the Hotel Rules and Regulations during the last stay by damaging the hotel’s or guests’ property or by inflicting damage on other guests, hotel employees or other persons staying in the hotel or in other way violated the stay of other guests or the functioning of the hotel.

Admission Rights

The establishment reserves the Right to Admit visitors to the rooms of the guests. Likewise, the establishment may request the immediate departure of the guests, in case of scandals caused by them, either within the rooms, public areas, facilities or property of the establishment.

Calculation of stays

The rooms of the establishment are rented by days. There are no half-day or hour charges. The end of each stay is at 12 pm on the departure day.

Pets

Pets can access determined facilities on a leash and accompanied by their owner at all times. (Guide dogs have unlimited access).

Common areas: access is allowed as transit from the entrance of the establishment to the Augusta’s Pet Resort or to the assigned rooms:

 Augusta’s Pet Resort: facilities and services exclusively designed for your pet. Dogs up to 7 kg, and older than 1 year, can stay with their owner in the authorized rooms (service always subject to availability and prior confirmation, consult supplement per night). Dogs over 7 kg can be accommodated in the spacious outdoor kennels fully enclosed and roofed (service always subject to availability and prior confirmation, see supplement per night)

Restaurant service hours

• Breakfast from 08.00 to 11.00
• Lunch: from 13.00 to 15.30
• Dinner: from 20.00 to 23.30

 It is expressly prohibited to introduce meals or provisions of any nature inside the rooms without prior consent.

The structure of the rooms, cafeteria, social room, etc. cannot be modified in any way. It is prohibited to introduce furniture into the facilities or carry out any activity not destined to the use these facilities without the establishment’s authorization.

In order to protect the security of the property as well as our guests, it is not allowed to use electrical utensils that do not correspond to the general provision of each room.

 It is forbidden to host more people than those corresponding to the maximum capacity of the room and duly communicated to the administrative authorities.

Spa

 Robes will be provided by the establishment for their exclusive use within the Resort’s facilities.

Clients must communicate any therapeutic changes to the Spa reception.

The client will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. The establishment may request the immediate departure of the guests, in case of scandals caused by them, either within the rooms, public areas, facilities or property of the establishment.

1. Customers must respect the maximum capacity of the different facilities and, if applied the hotel staff can ask to abandon these facilities.
2. Children under 12 years cannot access the indoor pool nor exterior the exterior pool located in (AUGUSTA I)
3. Children under 12 must always be accompanied by an adult at all times in all facilities.
4. The use of swimming cap is recommended, but not mandatory, based on the recommendations of current regulations.
5. Slippers must always be used to access bathrooms and lockers in the Spa.
6. It is prohibited to leave waste in the facilities. Clients must use the bins destined for such purpose.
7. Eating, smoking and use of glass material is forbidden in the pool areas.
8. Pets are not allowed in the pool facilities, except guide dogs.
9. No running in the pool areas nor diving in the pool.
10. Clients must use the showers prior entering in the pool.
11. Topless is not allowed in the facilities.
12. The tone of voice used must be appropriate according to international standards of coexistence. It is mandatory to comply with the basic rules of respect, being strictly prohibited insults or assaults. The establishment may request the immediate departure of the guests, in case of scandals caused by them, either within the rooms, public areas, facilities or property of the establishment.
13. Cancellation of any treatment must be made with a 6 hour prior notice, otherwise the charges will be made according to our cancelation policy.
14. The hotel will not be responsible of personal losses in the Spa facilities.
15. There are no life guards in the pool facilities.
16. Photos or videos are not allowed in the premises if other clients are present.

 Payment policy

The following methods of payment are accepted: cash, bank transfer (prior to arrival and effective before it) and credit or debit cards (MasterCard, Visa and Maestro). Checks or any other form not described above are not a valid form of payment.

Responsibility

The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

The Guest shall be solely liable and responsible to the management, its other guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests’ own negligence and non-observance of any / instructions.

 Wi-Fi Service

The client must use Internet services rationally and responsibly, without contravening the Law, morals or good customs. Not providing telecommunication services without legal authorization by concession, license or permit. In these cases, the establishment will not be responsible before the administrative or judicial authorities.

The client must

1. Comply with the Contract Services signed with the establishment (Welcome), whose signature is essential to be able to stay in the same.
2. The signature of the travel registration document is mandatory.
3. The robes and towels provided in your room must remain there at the time of your departure, otherwise the corresponding charges of these articles will be made.
4. Payment of invoices and / or tickets issued for the services received. Otherwise, the establishment is authorized to make such charges in your account or take the appropriate legal measures with the consequent claim for costs.

Social Room

The use of this room is for all clients staying at the establishment. It will be essential that children are always accompanied by an adult. The games will be offered at the reception of the hotel and must be returned to the same place.

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

Food is not allowed in this area and it is prohibited to leave waste. Clients must use the bins destined for such purpose. On the other hand drinks are permitted and will be served by the staff.

The use of this room is from 8 am until 2 am during high season, holidays or weekends. Rest of the year, from 8 am until 1 am.

Video surveillance

The hotel has a closed circuit video surveillance in its facilities and common areas, in strict compliance with the current regulations (RGPD), and in order to safeguard the safety of its guests, employees and facilities. You may request more information and / or exercise your rights by contacting privacidad@gruposolvidahoteles.com

 Jurisdiction

For any litigious issues that may arise from the interpretation of these Internal Rules, the parties submit to the jurisdiction of the courts and tribunals that practice in the city of Pontevedra.